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Feedback & Policies

Privacy and Confidentiality​

This practice and your GP are committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain the security of your personal helath information at all times and to ensure that this information is only available to you, an authorised member of staff or your GP. ​

Feedback and Complaints

ATSICHS Mackay LTD is committed to creating and maintaining a sustainable, high-quality care environment in which patients and their carers are encouraged and enabled to provide feedback about the service provision. We believe patient feedback (advice, compliments, complaints and suggestions) provides an opportunity to observe the quality of health care from the perspective of patients and their carers. ​

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If you wish to make a complaint or provide feedback you can:

  • contact Executive Manager, Valerie Pilcher on valeriec@atsichs.org 

  • Send a letter to PO Box 1099, Mackay QLD 4740

  • Use our feedback collection points at our clinics. 

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If you are not happy with how your complaint was handled by ATSICHS Mackay, you can contact the Office of the Health Ombudsman on 133 OHO (133 646) or go to oho.qld.gov.au

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If you wish to make a complaint about the NDIS Services, please visit How to make a complaint | NDIS Quality and Safeguards Commission (ndiscommission.gov.au) or by phoning 1800 035 544 (free call from landlines or TTY 133677. Interpreters can be arranged.

Download a copy of our complaints form here:

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