It is imperative for ATSICHS Mackay that we meet international and national health care standards as part of our commitment to the community to provide quality, safe, and responsive primary health care. We aim to achieve and deliver the highest level of holistic health care.
ATSICHS Mackay requires and welcomes your feedback to ensure we are meeting the community’s needs.
You’re welcome to have someone assist you in completing this form. This can be your family, a friend, or one of our staff members, if you wish.
If you wish, you can remain anonymous. If you would like a response to your comments, please ensure you leave your contact details.
I am making a complaint on behalf of someone else:
I would like to provid feedback about:
Provide a short outline of your feedback/complaint. Please include what happened, when it happened and who was involved.
If you have any relevant documents regarding your feedback, you can forward them to complimentsandcomplaints@atsichs.org.au
The main issues I am concerned about are:
In future I would like the following changes to be made:
If you are not satisfied with our response or feel uncomfortable talking with us directly, you can contact the Office of the Health Ombudsman at oho.qld.gov.au or by contacting 133 OHO (133 646).
Thanks for sharing your feedback with us!
